Privacy Policy – MYHIXEL

Privacy Policy

NEW WELLNESS CONCEPT, SL, as the owner of this mobile application, to protect individual rights, and with the will to be transparent with the user of the mobile application, hereinafter APP, associated with the use of the devices it commercializes, has established a policy that collects the set of information useful to users in relation to their personal data processed, the purposes pursued by the latter, the legitimacy thereof and also the instruments available to the user so that he can exercise his rights.


NEW WELLNESS CONCEPT SL, with registered office at Plaza Escuela Sevillana, 18 CP 41940 of Tomares (Seville), with NIF nº B90344813, registered in the Mercantile Registry of Seville in volume 6445 Folio 167, Sheet SE-115407 (hereinafter THE RESPONSIBLE )

The use of the APP implies the total acceptance of the following provisions and conditions of use. If you do not agree, you can send an email to

The updated version of this privacy policy is the only one applicable during all use of the APP until there is another version that replaces it.

For more information about the protection of personal data, we invite you to consult the website of the AEPD (Spanish Agency for Data Protection)


Your data is collected by the DATA CONTROLLER

By personal data, we refer to all the information related to an identified or identifiable natural person (affected person). It is understood as identifiable a person that can be identified, directly or indirectly, especially by reference to a name, an identification number (ID, NIF, NIE, passport) or one or more specific elements, specific to their physical, physiological identity , genetic, psychic, economic, cultural or social.

The data that, in general, could be collected are: The APP only access punctually to the identification ID of Android or Apple Identifier with which the device interacts with the APP at the time of connection to make a finding in relation to the user code entered at the time of registration in the program, in order to allow access to the APP only to authorized users, this being a pseudonymized data for MYHIXEL, which does not know the data of the person associated with said identifiers , without human intervention in said verification and without the data of the IP or the connection being conserved, once said verification is made, without in any case collecting any additional personal data. In no case is there a relationship between the personal data that could have been collected in the purchase, such as name and surname, postal address or bank details, the user code and the information that it transfers to the application on the use of the APP , so the personal data that may be generated from the use are duly anonymised.

The information entered by the user, related to the use of the application, is protected by hashes for user verification, which in any case prevents relating the information on the use of the APP that the user uploads with the purchase information, this it is possible thanks to a property of the hashes; A hash is a computable function by means of a one-way algorithm, this means that it is irreversible; given "hash from A" = "B", knowing "B" I will never know "A". Therefore, the data of the users and the use they give to the APP are duly anonymized, in the terms provided in the RGPD and the Spanish LOPDyGDD.


The legal basis for the treatment of your personal data is:

- The correct execution or fulfillment of the contract

- The legitimate interest of the DATA CONTROLLER


The personal data of the User may be transferred to third parties related to the DATA CONTROLLER by contract of the person in charge of the processing, to carry out the necessary tasks for the management of his account as a client and without having to give his authorization.

Also when communications have to be made to the authorities in case the User has taken actions contrary to the Law or breached the content of the legal notice.

The User's data may be communicated to other companies of the group, if any, for internal administrative purposes that could involve processing such data.

The personal data of the User may be treated for statistical or research purposes, always duly anonymized. In case of transfer to a third country or an international organization, the interested party must be informed of when the transfer will take place, and of the conditions of the transfer and the recipient.

When some data are required to access specific functionalities of the APP or the services of the DATA CONTROLLER, the DATA CONTROLLER itself will indicate such mandatory nature at the time of the collection of data from the User.


The user of the APP is informed of the possibility of exercising their rights of access, rectification, cancellation and opposition. Each person also has the right of limitation of treatment regarding their personnel and the right to the portability of their data.

The user has the possibility of submitting a claim to the AEPD (Spanish Data Protection Agency) or competent body of the respective Autonomous Community, when he has not obtained a satisfactory solution in the exercise of his rights by means of a letter addressed to it.

Unless the User objects, by sending an email to the email address , your data may be used, where appropriate, to send commercial information of NEW WELLNESS CONCEPT S.L. .

The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations.

The User of the APP is responsible for the information provided through this application is true, responding to the accuracy of all data communicated and kept updated to reflect a real situation, being responsible for false or inaccurate information that it provides and of the damages, inconveniences and problems that could cause to NEW WELLNESS CONCEPT SL or to third parties.

This information will be stored and managed with due confidentiality, applying the necessary computer security measures to prevent access or improper use of your data, its handling, deterioration or loss.

However, the User must bear in mind that the security of computer systems is never absolute. When personal data are provided over the internet, this information may be collected without your consent and processed by unauthorized third parties.

NEW WELLNESS CONCEPT S.L. declines, any kind of responsibility over the consequences of those acts may have for the User, if he voluntarily published the information. Likewise, NEW WELLNESS CONCEPT S.L. will not be liable for damages caused by the lack of installation by the customer of the security improvements that contain their updates.

You will be able to access and exercise these rights by means of a written and signed request that can be sent to the address by attaching a photocopy of the DNI or equivalent document.

The request can also be sent to the following email:

For your information we indicate that the Delegate of data protection is: Manuel Martín Sivianes.

These rights will be taken care of, within a period of 1 month, which may be extended to 2 months if the complexity of the application or the number of requests received so requires. All this without prejudice to the duty to preserve certain data in the legal terms and until they prescribe the possible liabilities derived from a possible treatment, or, as the case may be, from a contractual relationship.

In addition to the above, and in relation to data protection regulations, users who request it, have the possibility to organize the destination of their data after their death.


In orders over 70€


Taking customer privacy seriously


Happy customers